FAQs

How can we help you today?

General & Contact

What is Audo?

Does Audo design everything?

How can I contact you about Audo?

Do you have brick and mortar store locations?

How can I get a catalog?

Do you offer trade discounts?

Online & Website

Do you offer promotions or special offers?

How can I receive updates and news from Audo?

Why isn’t my promo code working online?

I found your product at a lower price on another website, will you price match?

Can I order all Audo products online?

How can I unsubscribe from your email list?

OVERVIEW & CARE

Products

Where can I find product dimensions?

Does Audo make custom orders?

When do you release new products?

Are all your products in stock now?

What makes your products unique?

Is the Carrie Lamp Outdoor waterproof?

I need assembly instructions for my furniture. Where can I get them?

How do I properly maintain Bottle Grinders?

How do I care for my product?

Returns & Refunds

What is your return policy?

Can I return my order? If so, how?

Are there any limitations on Audo accepting a return?

Can I cancel my order? If so, how?

Are there any limitations to canceling my order?

How long does it take to be refunded?

Can you process my refund onto a different credit/debit card?

Does Audo provide a shipping label?

Claims & Incident Reports

What do I do if I received a faulty/damaged item?

I received my order, but some parts are missing?

What do I do if I received the wrong item?

Do you offer replacement parts?

Do you offer a warranty for your products?

Orders

Can I track delivery of my order?

Why hasn't my order arrived?

Why did I only receive part of my order?

How long will it take to receive my order?

Can I delay my order’s ship date?

How can I change my delivery address?

How is my order going to be shipped?

Will my order be charged sales tax?

Shipping

What regions can you ship to?

What is your Shipping Policy in the United States?

What is your Canadian Shipping Policy?

What is a Pre-Order/Back-Order?

How much does shipping cost?

Is there anything special to consider when shipping furniture?

Payments & Financing

What type of payment do you accept?

Can I place an order over the phone?

Why has my payment failed?

What is your payment policy?

What is Affirm?

GENERAL & SHIPPING

Vendors & Retailers

Where can I find product fact sheets?

Can items be sold online or re-exported outside of North America

What is Audo's warranty?

How can I become a retailer?

What requirements must I meet to open a wholesale account?

Why can't I sign into the B2B portal anymore?

What is the lead time on customized items?

Where do you ship from?

What is shipment transit time?

What qualifies as an LTL shipment?

What is Audo’s primary carrier?

Do I pay duty and brokerage for shipments to Canada?

Trade

What is the difference between Contract and Trade?

Do you have a Trade program?

What qualifications do I need to have to apply for a trade membership?

What benefits does Audo Copenhagen offer to trade partners?

Where can I see Audo products in person?

How can I place an order?

Does Audo Copenhagen allow customers to use textiles or leathers outside your upholstery program (COM or COL)?

Contract

What is the difference between Contract and Trade?

I am sourcing for a contract project, where can I get dealer pricing?

I am designing a commercial project and need help; how do I find my sales representative?

Do you have Revit?

How can I find out more about Audo's sustainable story and responsibly made products?

Do you have a recycle or reuse program?

Does Audo Copenhagen allow customers to use textiles or leathers outside your upholstery program (COM or COL)?